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1HealthCare offer FREE SHIPPING for every order via FedEx, UPS or USPS depending on the order. We do reserve the option of determining the specific shipping method.
If you want to return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by FedEx, UPS or USPS. We do not deliver any item outside the 48 continental States and APO or FPO address. Delivery time via Ground can range from 1 to 10 business days. All items are shipped insured. Note that air and ground shipping times are measured in business days.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
- UPS tracking info is available online here.
- United States Postal Service shipments can be tracked here.
- FedEx shipments can be tracked here.
- DHL shipments can be tracked here.
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
1HealthCare provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.
- We do not deliver to PO Boxes, APO, or FPO addresses.
- Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
- Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact 1HealthCare to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to 1HealthCare, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, 1HealthCare will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact 1HealthCare to make any necessary corrections. Product discrepancies not notified to 1HealthCare within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. 1HealthCare reserves the right to replace the original packaging of products sold herein. 1HealthCare cannot guarantee a replacement of the manufacturer’s original packaging.