Refund & Returns Policy

In order to return an item, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Request Warranty. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.

  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • The RMA number must be written clearly on the shipping carton to prevent refusal.

If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges).

Returns are subject to a Return Merchandise Authorization from 1HealthCare.biz. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center. All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.

Return Eligibility

All returned or exchanged items must be:

  • Returned within 30 Days.
  • In new condition.
  • In their original packaging.
  • Must include all packing material, blank warranty cards, manuals, and accessories.
  • Ship via insured shipping service (USPS / UPS / FedEx) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We reserve the right to refuse any return if there are:

  • Any signs of wear.
  • Parts of the item are missing.

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer below section.

What to do if there is a discrepancy with your order

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact 1HealthCare to make any necessary corrections. Product discrepancies not notified to 1HealthCare within 5 days may not be eligible for replacement / refund. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, please read our International Shipping Issues section below. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Return Shipping for orders with a discrepancy

We may provide return shipping if we made a mistake with your order. Return shipping labels will be provided via email. Please print the label and tape it to the shipping carton. In such cases, we will not reimburse or refund shipping charges if you choose not to use our shipping label.

International Shipping Issues

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by 1HealthCare. If the item is received damaged, please contact 1HealthCare within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.

Need help?

Contact a member of our customer service team by: